At jilivo Casino, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have as a Filipino player under applicable data privacy laws.
These cards highlight the key pillars of jilivo's approach to data privacy. They are a summary only — please read the full policy below for complete details.
jilivo collects only the personal information necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data we don't need.
Your data is used to manage your jilivo account, process deposits and withdrawals, deliver customer support, send relevant communications, and fulfill our legal obligations under Philippine law. We do not sell your data to third parties.
jilivo uses 256-bit SSL encryption, secure server infrastructure, and strict access controls to protect your personal and financial information. Our security practices are reviewed and updated continuously to stay ahead of emerging threats.
jilivo shares your data only with trusted service providers necessary to operate the platform — such as payment processors and identity verification partners — and with regulatory authorities as required by law. No data is sold to advertisers or data brokers.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing and withdraw consent where applicable.
jilivo uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings. We do not use cookies to track you across unrelated third-party websites.
jilivo Casino is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the jilivo Platform.
This Policy should be read together with jilivo's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. If you have any questions about this Policy or how jilivo handles your data, please contact our Data Privacy Officer using the details provided in Section 15.
For the purposes of the Philippine Data Privacy Act of 2012, jilivo Casino is the Personal Information Controller in respect of the personal data collected through the jilivo Platform. This means jilivo determines the purposes and means by which your personal data is processed.
jilivo has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. You may contact the DPO directly for any privacy-related concerns using the contact information set out in Section 15 of this Policy.
jilivo collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include the following:
jilivo collects personal data through the following means:
jilivo uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data, contact details |
| Age and identity verification (KYC) | KYC documents, date of birth, government ID data |
| Processing deposits and withdrawals | Financial data, payment method details, transaction records |
| Delivering customer support | Communications data, account data, transaction records |
| Fraud prevention and AML compliance | Identity data, financial data, technical data, transaction records |
| Responsible gaming monitoring | Gaming activity, session data, deposit history |
| Platform improvement and analytics | Technical data, usage data (aggregated and anonymized where possible) |
| Marketing communications (with consent) | Contact details, communication preferences, gaming activity |
| Legal and regulatory compliance | All categories as required by applicable law |
jilivo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
jilivo processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
jilivo shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include identity verification providers, payment processors (including GCash and Maya), customer support platform providers, and IT infrastructure and security vendors. All service providers are contractually bound to process your data only on jilivo's instructions and in accordance with applicable data privacy laws.
jilivo may disclose personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments, and any applicable PAGCOR regulatory requirements.
In the event of a merger, acquisition, restructuring, or sale of all or part of jilivo's business, your personal data may be transferred to the acquiring entity as part of that transaction. jilivo will notify affected players of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
jilivo retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, jilivo will securely delete or anonymize it in accordance with our data disposal procedures.
jilivo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While jilivo takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your jilivo account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.
Cookies are small text files placed on your device when you visit the jilivo Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. jilivo also uses similar technologies such as web beacons and local storage for comparable purposes.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jilivo Platform. Instructions for managing cookies are available in the help documentation of your browser.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilivo. To exercise any of these rights, please contact jilivo's Data Privacy Officer using the details in Section 15.
You have the right to request a copy of the personal data jilivo holds about you, along with information about how it is being processed. jilivo will respond to access requests within 15 business days.
You have the right to request correction of any inaccurate or incomplete personal data jilivo holds about you. You may also update certain account details directly through your jilivo account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilivo's legal retention obligations under Philippine AML and gaming regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jilivo's overriding legal obligations.
You have the right to receive a copy of the personal data you have provided to jilivo in a structured, commonly used, and machine-readable format, where technically feasible.
If you believe jilivo has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
The jilivo Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. jilivo does not knowingly collect personal data from individuals under the age of 21.
If jilivo becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jilivo Platform, please contact us immediately using the details in Section 15.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to online gaming platforms.
The jilivo Platform may contain references to third-party services such as payment providers (GCash, Maya, and Philippine banks). While jilivo takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party websites or services. This Privacy Policy applies solely to data collected by jilivo through the jilivo Platform.
We encourage you to review the privacy policies of any third-party services you use in connection with your jilivo account, including your payment provider's privacy policy, to understand how they handle your personal data.
jilivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jilivo will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the jilivo Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure in accordance with jilivo's Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or jilivo's handling of your personal data, please contact our Data Privacy Officer. All privacy-related inquiries are treated with strict confidentiality.
For complaints that cannot be resolved directly with jilivo, you may contact the National Privacy Commission of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
For responsible gaming concerns, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact our support team directly.
Now that you know how jilivo protects your privacy, you can play with confidence. Enjoy 500+ games, instant GCash payouts, and 24/7 Filipino-speaking support — all on a platform built with your security in mind. 21+ only. Play responsibly.