These Terms & Conditions govern your access to and use of the jilivo Casino platform. By registering an account or using any jilivo service, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. Please read them carefully before proceeding.
These cards summarize the most important points. They do not replace the full Terms & Conditions below — please read the complete document.
You must be at least 21 years old to register and use jilivo Casino. This is a strict legal requirement under Philippine gaming regulations. jilivo performs age verification checks and reserves the right to suspend any account where the age requirement is not met.
jilivo Casino operates under the regulatory framework applicable to online gaming in the Philippines. These Terms are governed by Philippine law. Players are responsible for ensuring that online gaming is lawful in their specific location before registering.
Each player is permitted to hold only one active jilivo account. Duplicate accounts are strictly prohibited and may result in the forfeiture of balances and permanent suspension. All accounts must be registered in the player's own legal name.
All bonuses, promotions, and free credits offered by jilivo are subject to specific wagering requirements and validity periods. Bonuses cannot be withdrawn as cash until wagering conditions are fully met. Abuse of bonus offers may result in account suspension.
Players must not use any software, strategy, or method designed to gain an unfair advantage over jilivo or other players. Any form of cheating, collusion, or exploitation of software errors is strictly prohibited and will result in immediate account termination.
jilivo is committed to responsible gaming. Players may set deposit limits, request self-exclusion, or access support resources at any time. Gambling is addictive — jilivo provides tools to help you stay in control and encourages all players to game responsibly.
For the purposes of these Terms & Conditions, the following definitions apply:
By completing the jilivo account registration process, accessing any game or feature on the Platform, or making a deposit, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with jilivo's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.
If you are accessing the jilivo Platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms. In such cases, "you" refers to both you and that person jointly.
You must be at least 21 years of age to register an account and use jilivo Casino's real-money gaming services. This requirement is mandated by Philippine gaming regulations and is strictly enforced by jilivo. Any Player found to be under the age of 21 will have their account immediately suspended, all winnings forfeited, and deposits returned at jilivo's sole discretion.
The jilivo Platform is intended for use by residents of the Philippines. Players are solely responsible for determining whether accessing and using online gaming services is lawful in their jurisdiction. jilivo makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
The following persons are not eligible to register or maintain an account on jilivo:
To access real-money games on jilivo, you must register a Player Account by providing accurate, complete, and current information, including your legal full name, date of birth, residential address in the Philippines, and a valid contact number or email address. You agree to update your account information promptly if any details change.
Each Player is permitted to hold only one (1) active Account on the jilivo Platform. The creation of duplicate or multiple accounts by the same individual is strictly prohibited. jilivo reserves the right to merge, suspend, or permanently close duplicate accounts and to forfeit any balances or winnings associated with such accounts.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. jilivo will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify jilivo immediately if you suspect any unauthorized use of your account.
jilivo reserves the right to request identity verification documents at any time, including but not limited to a government-issued photo ID (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension and withholding of withdrawals pending verification.
jilivo accepts deposits and processes withdrawals exclusively through the following Philippine payment methods: GCash, PayMaya / Maya, and bank transfers to and from major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card deposits are also accepted where supported.
jilivo does not accept cryptocurrency of any kind, nor does it accept credit card deposits for gambling purposes, in compliance with applicable Philippine payment regulations.
All transactions on the jilivo Platform are conducted in Philippine Peso (₱). The minimum deposit amount is ₱100. Minimum and maximum withdrawal amounts are as specified in jilivo's current payment schedule, which may be updated from time to time.
Withdrawal requests are subject to identity verification and compliance checks before processing. jilivo aims to process approved withdrawals to GCash and PayMaya within minutes of approval. Bank transfer withdrawals may take one to three business days depending on the receiving institution. jilivo reserves the right to delay withdrawals pending completion of KYC verification or investigation of suspected fraudulent activity.
Player funds deposited into jilivo accounts are held separately from jilivo's operational funds. jilivo does not use Player funds for operational expenses. In the event of any dispute regarding account balances, jilivo's transaction records shall be considered the authoritative reference, subject to any applicable regulatory review.
All bonuses, promotional offers, free credits, cashback rewards, and loyalty incentives offered by jilivo are subject to specific terms and conditions that will be communicated at the time the offer is made. In the event of any conflict between a specific promotion's terms and these general Terms & Conditions, the specific promotion terms shall prevail with respect to that promotion only.
Unless otherwise stated, all Bonus Funds are subject to a wagering requirement before they may be converted to withdrawable real-money Balance. The applicable wagering multiplier will be specified in each promotion's terms. Wagering requirements must be completed within the validity period of the bonus; unused bonus funds expire at the end of the validity period.
jilivo reserves the right to withhold, cancel, or reclaim any bonus or associated winnings if jilivo determines, in its reasonable judgment, that a Player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same offer, using low-risk betting strategies designed to exploit bonus terms, or providing false information to qualify for a promotion.
Bonuses are available to eligible Players only. jilivo reserves the right to exclude any Player from any promotion at its sole discretion. Bonuses are personal to the registered account holder and may not be transferred, sold, or assigned to any other person.
All games available on the jilivo Platform use certified Random Number Generator (RNG) technology to ensure that game outcomes are genuinely random, fair, and independent of previous results. Live dealer games are conducted by trained dealers in real time and are subject to the rules of the respective game as displayed within the game interface.
In the event of a technical malfunction, software error, or communication failure that affects the outcome of a game, jilivo reserves the right to void the affected game round and return the wagered amount to the Player's account. Malfunction voids all pays and plays. jilivo shall not be liable for any losses arising from technical malfunctions beyond the return of the wagered stake.
If a Player is disconnected from the Platform during an active game round, the game will continue to its natural conclusion in accordance with the game's rules. jilivo is not responsible for losses incurred as a result of disconnection caused by the Player's internet service provider, device, or local network conditions.
In the event of a dispute regarding a game result, jilivo's server-side records shall be the definitive reference. Players may submit a dispute through jilivo's customer support channel within 30 days of the disputed event. Disputes submitted after this period may not be considered.
The following conduct is strictly prohibited on the jilivo Platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
All content on the jilivo Platform, including but not limited to the jilivo brand name, logo, website design, graphics, game interfaces, text, software, and all other materials, is the exclusive intellectual property of jilivo or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jilivo Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the jilivo Platform without jilivo's prior written consent.
To the fullest extent permitted by applicable law, jilivo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
jilivo's total aggregate liability to any Player in connection with any claim arising from these Terms or use of the Platform shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
jilivo does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. jilivo makes no representations or warranties of any kind, express or implied, regarding the operation or availability of the Platform.
jilivo is committed to promoting responsible gaming and providing a safe, enjoyable environment for all Players. We recognize that gambling can become problematic for some individuals and we take our duty of care seriously.
jilivo provides the following responsible gaming tools to all registered Players:
jilivo strictly enforces the 21+ age requirement. We conduct age verification checks during registration and may request additional documentation at any time. Any account found to belong to a person under 21 years of age will be immediately closed.
For more information on jilivo's responsible gaming framework, tools, and resources, please visit our Responsible Gaming page.
jilivo reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion, with or without prior notice, in the following circumstances:
You may close your jilivo account at any time by contacting jilivo's customer support team. Upon closure, any remaining real-money Balance (excluding Bonus Funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
Upon termination of your account for any reason, your license to use the jilivo Platform is immediately revoked. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitation of liability, and dispute resolution — shall continue to apply.
jilivo collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the jilivo Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
jilivo implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is 100% secure, and jilivo cannot guarantee absolute security of your data.
For full details on how jilivo collects, uses, and protects your personal information, please review our Privacy Policy.
jilivo reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jilivo will notify registered Players via email or a prominent notice on the Platform. The revised Terms will take effect on the date specified in the notice.
Your continued use of the jilivo Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12.2.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute arising out of or in connection with these Terms or your use of the jilivo Platform, you agree to first attempt to resolve the dispute informally by contacting jilivo's customer support team. jilivo will endeavor to resolve all disputes within 30 days of receipt of a formal written complaint.
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact jilivo's support team. Our customer support agents are available 24 hours a day, 7 days a week, including Philippine public holidays.
For responsible gaming support, self-exclusion requests, or account closure, please contact our support team directly through the live chat feature on the jilivo Platform or via the email address above.
Now that you've reviewed our Terms & Conditions, you're ready to enjoy everything jilivo has to offer — 500+ games, instant GCash payouts, and 24/7 Filipino-speaking support. 21+ only. Play responsibly.